CCVA Staff, Board and Committees
|Faiza Venzant, CVA
Temecula, California, USA
From a young age, Faiza Venzant's parents instilled a strong sense of volunteerism in herself and her two older brothers. They, as immigrants to Canada from Uganda in the early 70s made a successful transition into Canadian life with the help of many generous volunteers. A volunteer herself from a very young age, she has been an advocate for volunteer engagement and leaders of volunteers for the last 20 years speaking, facilitating and continually learning from others internationally. Faiza is an active member of Volunteer Management Professionals of Canada (VMPC) and Association for Leaders in Volunteer Engagement (AL!VE.)In 2020, Faiza was the recipient of TAVA’s Innovation Award. In 2019, she was the recipient of the inaugural IMPACT award in Canada for Exemplary Volunteer Leadership. From PAVR-O, she received the Linda Buchanan Award in 2013 and has twice received the President's Award.
Faiza is passionate about equity and access amongst volunteers and leaders of volunteers. She believes strongly that a community with a thriving volunteer base improves the overall quality of life and health of all its members.
In 2018, Faiza published her first children’s book entitled, My Mamma Wants to Eat Me Up! As a mother of two young boys, she has not actually eaten any of her children.
CCVA Board of Directors for 2021
|Amber McMillan, PMP Prosci ADKAR (CMC) CVA EQP
Executive Director, Executive Educator, Program and Change Manager & Speaker
Victoria, British Columbia, Canada
A diversely skilled professional, Amber specializes in all aspects of leadership, communication and stakeholder management. She has a unique aptitude for leading complex conversations and works hard to create and sustain productive dialog through team building exercises, positive motivation and her own contagious enthusiasm.With tangible credentials and over 25 years of experience in both profit and not-for-profit environments, she is committed to learning and growing while continuing to practice her profession. Amber excels as an empathetic visionary, establishing creative ways forward in complicated multiple stakeholder communities. Often referred to as an ‘agent of change’, with wide-ranging communication and service experience, her passion continues to drive innovation in her work. She is eager to share both her successes and failures in benefit to others, reflected in her favorite quote:“Do the best you can until you know better. Then when you know better, do better.” —Maya AngelouStakeholders who work alongside Amber appreciate her honesty, transparency, unique insight and tangible advice for immediate use.She currently serves as Executive Director of Rogers Society, Executive Educator for the University of Winnipeg, Saskatchewan and Victoria and Workshop Facilitator for Volunteer Victoria.
|Julie Gallanty, MA, CVA, CPC
Vice President, Alliance Services -NJ YMCA State Alliance
Trenton, NJ, USA
Board Vice Chair Julie Gallanty has 25 years experience developing, managing, and sustaining volunteer programs in various nonprofits. Currently, she is providing consulting and coaching services to volunteer and community organizations. Previously she was a CEO/Executive Director for 25 years in the YMCA. During this time, she worked with hundreds of volunteers in many capacities and successfully elevated the impact within the community. In addition, she provides executive coaching to professionals in Volunteer and leadership individuals. She graduated with a BA degree from Binghamton University and holds a MA in Education from Adelphi. She is working on an advanced degree in Higher Education and Adult Learning at Walden University. Julie is a certified professional coach. Ms. Gallanty has created and trained over 100 volunteer trainings and orientations for fundraisers, programs, boards of directors as well as community collaborators. She is certified as a national trainer in Volunteerism, and ESL (English as a Second Language) and has served as a volunteer English instructor. She has presented at workshops and conferences in volunteer management and engagement, board governance, and executive leadership.She is active in her community serving on the boards of Rotary Club of New York, Solar One, Literacy Solutions New York an active with nonprofit professional networks.
|Christi J. Brown, MHA, CVA, CAVS
Senior Director – Volunteer Engagement WellSpan Health
York , Pennsylvania, USA
Christi Brown is the Senior Director of Volunteer Engagement for WellSpan Health. She is responsible for over 2,500 Volunteers and Interns, in addition to other departments, including hospital gift shops, Guest/Reception Services, Internship Services and Auxiliaries within the health system.Christi earned her Master’s in Healthcare Administration from Drexel University and her B.S. in Business Administration from Elizabethtown College. She is very active in the York County community, currently serving in several leadership roles, such as the Chair of Women United/United Way of York County, Sustainer President for the Junior League of York and is the Treasurer of the Pennsylvania Association of Healthcare Volunteers Resources Professionals (PAHVRP).Christi was recently recognized by two organizations for her passion and dedication in the volunteer management field and her community service. PAHVRP awarded her the 2018 Evelyn Burston award. She was also recognized by the United Way of York County as the 2018 Volunteer of the the Year.
|Kristine Flynn, CVA
Volunteer and Programs Administration, Western Development Museum
Saskatoon, Saskatchewan, Canada
Secretary Kristine manages and supports the work of volunteers at the Western Development Museum (WDM) Corporate Office. She also supports and collaborates with staff at all WDM locations to create education programs that build historical awareness, unveil crucial context behind contemporary issues, and develop participants’ critical thinking skills.Kristine is active in both the volunteer management and museum communities. In addition to her role with CCVA, she sits on the Administrators of Volunteer Resources – Saskatchewan Board as Secretary. She has worked with the Museums Association of Saskatchewan (MAS) to update their Volunteer Management and Museums and Education courses and author an Education and Interpretation Self-Assessment Workbook. In 2020, Kristine was recognized by MAS with their Young Professional Award. She is also a proud Leadership Saskatoon alumna.
|Tiffany Bennett, CVA, CAVS
Director, Volunteer Services and Pastoral Care, Virtua Health
Voorhees, New Jersey, USA
Director of Audits and Appeals
Tiffany is the Director of Volunteer Services for Virtua Health, one of Southern New Jersey’s largest health systems with over 13,000 employees, five hospitals, and over 250 other locations. She is responsible for leading a team of over 1200 volunteers in addition to other departments within the health system.In 2014, Tiffany invested in her professional development by receiving both the CVA (Certified Volunteer Administrator) and CAVS (Certified Administrator Volunteer Services) designations. She is active in her state chapter NJAHVRP (New Jersey Association for Healthcare Volunteer Resource Professionals) and sits as the Chairperson for the New Jersey Council on Volunteerism. Tiffany is an active volunteer with Big Brothers & Big Sisters, Girl Scouts of America, and various
|Kylene Mellor, CVA
Manager, Volunteer Resources, IWK Health Centre
Halifax, Nova Scotia, Canada
Director of CCVA Exam
Kylene is a certified Volunteer Administrator who has been working in the field of Volunteer Management for over 15 years. As the Manager, Volunteer Resources with the IWK Health Centre in Halifax Nova Scotia, Kylene holds knowledge and expertise in all areas of the volunteer cycle. She has worked for, and volunteered for, a number of charities over the years and truly loves working with and motivating volunteers.
She is currently the President of the Board of Volunteer Management Professionals Nova Scotia and was the Chair of the National Conference Committee which hosted the national conference for volunteer administrators in 2016.
|Joy Parker, CVA
Director of Volunteer Services, Children’s Hospital of The King’s Daughters
Norfolk, Virginia, USA
Director of Ethics
Joy Parker has over 25 years of volunteer management experience and has been a certified volunteer administrator since 2005. Her professional background is focused primarily in the healthcare industry and includes expertise in the areas of fundraising, program development and oversight, public speaking, and non-profit board management.
Currently, Joy is the director of volunteer services at Children’s Hospital of The King’s Daughters in Norfolk, Virginia. In this role, Joy is responsible for overseeing 800 volunteers, a thriving gift shop, and the hospital animal intervention programs, including 60 pet therapy and 2 facility dogs. .
A native of Virginia, Joy received her bachelor’s degree in finance from Radford University and her master’s degree in health promotion from Virginia Tech. She is active in the field of volunteer management, serving as past president of the Virginia Society for Directors of Healthcare Volunteer Services, and is a conference and webinar presenter specializing in pet therapy and teen volunteer programs.
|Lisa Marie Mooney, CVA
Volunteer Management Specialist, FIRST®
Germantown, MD, USA
Director of Outreach
Lisa Marie Mooney is a Volunteer Management Specialist with FIRST®, For Inspiration and Recognition of Science and Technology, a robotics community that prepares young people for the future through inclusive, team-based robotics programs for ages 4-18. The global community of over 100K volunteers energize and excite program participants in STEM. Previously, Lisa Marie was on staff for 14 years at the Smithsonian's National Museum of Natural History, 7 of those as the Volunteer Program Manager coordinating over 1000 adult and youth volunteers supporting scientists behind-the-scenes and educating the visiting public to the museum on natural history science.
Lisa Marie holds a Bachelor’s degree in Honors Anthropology and Greek and Roman Civilization from The University of New York at Albany, a Master’s degree in Anthropology from the George Washington University, and is a Certified Volunteer Administrator through the Council for Certification in Volunteer Administration. In her early career, she held staff positions at the New York State Museum, the National Archives and Records Administration, and the Alexandria Archaeology Museum.
The CVA credentialing program is supported by many active CVA committee members. These individuals write test items, update the competencies, assist with marketing, address issues related to CVA renewal, and participate in special task force projects. All CVAs are eligible to apply for committee participation.
Many thanks to these individuals who partner with CCVA to reach new audiences and provide Informational Webinars to potential CVA candidates.
Jessica Harby, CVA
Rock Hill, South Carolina, USA
Jessica is enthusiastically committed to lifelong learning, creativity, and self improvement. She is humbled to be able to build her career as she serves her community. Most recently, she worked a Volunteer Services Specialist with the American Red Cross New Jersey Region. Witnessing the love, strength, and dedication with which her grandparents, parents, and other family pursued their goals, Jessica developed a strong work ethic. It is through a variety of professional experiences and achievements across arts and social service non profit organizations that Jessica has been able to gain the experience and knowledge needed to earn her Certification in Volunteer Administration (CVA).
Jessica earned her Bachelor of Fine Arts degree from Tulane University, successfully realizing a career in the arts as a theater stage manager, designer, and technician. Pursuing her theater career across the nation with groups of professionals and young performers, Jessica was able to work in a variety of communities, cultures, and genres of the performing arts. She grew within the industry and transitioned from backstage, creative roles into administrative and leadership positions in fundraising and events management. Her creative work also continued through Jessica’s involvement with young people and arts educational opportunities, which she has done for over twenty years and continues to do today. Jessica returned to school and earned her Master of Arts degree in Education Curriculum and Instruction from Kean University, then completed a New Jersey Teacher Certification in 2006. Jessica integrated educational technology into instructional practices, and consistently helped her colleagues learn the tech tools in their classrooms through formal and informal trainings. Jessica’s experiences with extracurricular programs as a teacher, tutor, professional development instructor, and mentor included working with a wide range of students at different age levels, learning abilities, economic advantages, and cultural backgrounds.
Following almost a decade as a traditional educator, Jessica returned to the non profit work she loved by volunteering with and joining the staff of a small social service nonprofit. In 2013, she continued her work with youth and adult volunteers, community partners, and corporate groups at a local community garden, Habitat for Humanity, and most recently with the American Red Cross. Jessica’s career in Volunteer Management and Administration includes supporting connections between people and purpose while leading volunteer and donor recognition and appreciation programs, implementing youth education and creative programs, facilitating formal trainings, directing volunteers, advising and mentoring youth, guiding high school volunteer clubs, and supporting robust relationships between corporate and community groups and the organizational mission.
Jessica has made the most of the variety of volunteer positions and career-based experiences to build a strong framework on which she supports the missions and organizations with which she associates as well as her individual professional and personal goals.
Corina Sadler, CVA
Volunteer Resources Supervisor, City of Plano
Plano, Texas, United States
Jessica Deering, CVA
Volunteer Program Manager, Naples Zoo
Naples, Florida, USA
Jessica Deering, Volunteer Program Manager at the Naples Zoo, has been a CVA since 2010 and has worked in the field of Volunteer Management for over 23 years primarily with organizations that have a conservation focused mission. During this time, she worked with thousands of volunteers/interns in many capacities, but especially those involved in education and community involvement. Her degree from Northland College in secondary Education focusing on life sciences, provided a great foundation for teaching volunteers how to connect with others and get across a message.
Jessica is passionate about making sure that volunteer programs are top-notch and has been the driving force behind developing the robust program now found at the Naples Zoo. Over the last few years she has been focusing on creating a world class onboarding process, a highly educational internship program, and a recognition program that takes into account both year-round and seasonal volunteers during the last few years. She has also presented at numerous workshops and conferences on a variety of topics including providing a more inclusive volunteer program for individuals with differing abilities to Crisis Management - Communicating with Your Volunteers and Staff.
Besides working fulltime, Jessica is also the co-leader of a girl scout troop that focuses on community involvement by helping others and the natural world. She is also active in the volunteer management communities and in addition to her role with CCVA, she is also actively involved as a Liaison for Regions 11 & 18 for the Association of Zoos and Aquariums (AZA) Volunteer Management Committee. She credits her mom with her love of volunteering and the importance of the field in general by always showing by example that you should help others whenever and however you are able to.
Anne Marie McPartlin, CVT, CVA
Volunteer Coordinator and Credentialed Veterinary Technician, Rural Area Veterinary Services
Madison, Wisconsin, USA
Anne Marie has been a veterinary professional caring for animals for over 25 years within a variety of clinical settings including emergency and critical care, and outreach veterinary field clinics. It was through volunteering that she became aware of the Rural Area Veterinary Services (RAVS) program and was immediately drawn to a world where veterinary services could be provided to underserved communities free of charge. As her role evolved from volunteer to part time consultant to full time staff, she became more involved with volunteer management and was able to fully appreciate the impact volunteers can have on an organization along with the lasting impression organizations can have with volunteers.
Anne Marie considers herself new to the welcoming and supportive environment of volunteer administration, having only recently become a CVA in the fall of 2020. In preparing for the CVA exam, she realized our role as volunteer leaders requires a commitment to ongoing learning which has inspired her to volunteer with CCVA and AL!VE as a way of connecting with colleagues, discovering resources, and promoting the profession.
Anne Marie received her Diploma in Veterinary Technology from St Lawrence College in Kingston, ON in 1994 and is currently credentialed as a veterinary technician in 4 states. She's worked with RAVS since 2010 and is the current secretary for the Association of Shelter Medicine Veterinary Technicians (ASMVT).
Heather Jackson, CVA
Manager RSVP and Volunteer Programs, Volunteers of America
Ft.Collins, Colorado, USA
Heather began managing volunteer programs in 2011 out of a belief that each person has unique talents, gifts, and experiences to offer. She loves assisting people in finding their best fit in service and helping volunteers connect in meaningful ways that impact their world. She believes in building community and creating belonging and is an expert at how to convey purpose when discussing volunteer roles and impact. She enjoys creating new programs and teaching. Heather successfully built and managed the volunteer and intern program for the Denver Rescue Mission in Northern Colorado before moving on to Volunteers of America, where she now manages their AmeriCorps Seniors – RSVP grant with over 600 active volunteers. She also provides volunteer management oversight and training to both Volunteers of America staff and the over 50 community partners they work with. She received her Bachelors of Science in Human Services from Metropolitan State University of Denver and is a Certified Volunteer Administrator through the Council for Certification in Volunteer Administration. In addition to her work on the CCVA Ethics and Outreach Committees, Heather is active with her local DOVIA and is the Secretary of the Colorado VOAD (Volunteer Organizations Active in Disaster) as well as the Volunteer Committee Chair for their Long-Term Recovery Group.
Renewal Task Force
Many thanks to this dedicated group of CVAs from around the world who are working to revise and update the Renewal Process for current CVAs.
CCVA is governed by a board of individuals with extensive experience in the field of volunteerism and volunteer resources management, many of whom bring the perspectives of a number of the large national/international organizations which support this field. The board includes those who have earned the CVA and CAVS credentials.